Our policy lasts for 10 days after you receive your item. We must be notified by email (at firstname.lastname@example.org) within 48 hours of you receiving your item(s) for your purchase to be eligible for refund or exchange. We must then physically receive the item within 10 days. If 10 days have gone by since you received your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are received damaged. We must be notified by email, with a photo attached, within 48 hours if your item has been received damaged. If this item is no longer available, we will offer a credit to be used for an alternative item. If we are able to exchange it for the same item, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return your product, you should mail your product to:
CeTerra Accents and Interiors
15125 North Hayden Road # 103
Scottsdale AZ 85260
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.